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Service FAQ's



Arc Trainers


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Collapse What maintenance procedures are recommended for my Arc?What maintenance procedures are recommended for my Arc?
Users should wipe down the machine after each workout with GymWipes wipes to remove any residual sweat as it is corrosive to the metal surfaces and may cause rusting over time.
Your routine maintenance will include cleaning and inspecting.
Vacuum around the Arc.
Wipe down with recommended cleaning products such as GymWipes or a mild solution of 10% household liquid dish soap and 90% warm water. You can mix water with a small amount of liquid soap or use a 10% bleach solution for disinfecting purposes.
When cleaning the display or any electronics area, apply cleaning solution to a cloth first then wipe the display or use GymWipes wipes. Spraying any cleaning solvent on the display can damage the electronics.
Collapse Occasionally my Arc displays a heart rate even with no one on it.Occasionally my Arc displays a heart rate even with no one on it.
Your "ghost heart rate" could indicate a problem with your Arc heart rate sensors or they could just need a good cleaning to remove a salt bridge due to build up of perspiration residue.
The assembly can be cleaned with a cloth dampened with alcohol, if necessary the sensor can be disassembled and cleaned but for that you should call your dealer, authorized CYBEX service provider or CYBEX Service for further assistance.